Terms of reservation

Booking Conditions of Reservable and Rental Huts, Saunas, Researvable Campfire and Camping Sites and Other Facilities of Metsähallitus Parks & Wildlife Finland

Valid from 3 May 2021

1. Applicability

These booking conditions apply to the contractual relationship between the customer (as the lodger) and Metsähallitus (as the landlord and service provider) regarding the booking and use of the rented property (reservable and rental huts, saunas, reservable camping sites, campsites and other facilities). A booking of reservable and rental huts will be regarded as a single booking even if it covers overnight stays at different huts/sites. The booking terms enter into force immediately as the booking is made and apply to the contractual relationship between the customer and Metsähallitus.

2. Acceptance

By making a booking, the customer affirms that they have familiarised themselves with these booking conditions and accept them.

3. Bookings 

Bookings can be made at a Metsähallitus customer service point, by telephone, by e-mail or as an online booking in Eräluvat online shop. The customer must be aged 18 years or over. A booking made by the customer is binding.

4. Payment and payment terms

The full price of the booking is paid in a single instalment. If the booking is made more than 30 days before the booking period starts, the due date of the invoice is 30 days before the start of this period. If the booking period starts within 30 days of the date on which the booking is made, the booking must be paid for immediately. The booking fee must be paid by the due date indicated on the invoice. The customer will receive information about the key and other necessary details with the invoice. The prices include value added tax at the current rate. Metsähallitus reserves the right to price changes.

5. Changes

Changes made before or on the due date

To change a booking that has not been paid for, the customer should primarily use the self-services of Eräluvat online shop. Subject to availability, the customer is entitled to, on or before the due date of the payment (30 days), change the dates of a booking that has not been paid for within the same calendar year at no additional cost by using the self-services of the online shop. Once the booking has been paid for, rather than using the self-services of Eräluvat online shop, the customer must contact Metsähallitus customer service by telephone or e-mail to make changes. 

A booking can also be changed by e-mail or by calling Metsähallitus Customer Service during the opening hours. If the original booking is changed on or before the due date (30 days) by e-mail or by calling the Customer Service, Metsähallitus will charge EUR 13/change (incl. VAT) as a handling fee. If the booking has already been paid for and the change reduces the total amount, the excess amount will be refunded to the customer, with the handling fee reduced (EUR 13 incl. VAT). No refunds of less than EUR 20 (including VAT) will be made.

If the change increases the total amount to be paid, this will be treated as a new booking, for which no handing fee will be charged.

A change made by e-mail will be regarded as having been received when the message is available to Metsähallitus during the opening hours of the Customer Service in a receiving device or information system, enabling its processing. If the electronic message has been received by Metsähallitus Customer Service after opening hours, the change will be regarded as having been made on the next working day of the Customer Service. 

Changes made after the due date

Changes made after the due date will be treated as a cancellation and a new booking.

6. Cancellations

The booking will not be cancelled automatically if the customer fails to pay the invoice. The customer must always cancel a booking they do not intend to use. If, regardless of reminders, the invoice has not been paid by the due date given in the reminder, the booking will be transferred to collection.

Cancellations before or on the due date

To cancel a booking that has not been paid for, the customer should primarily use the self-services of Eräluvat online shop. On or before the due date (30 days) of the payment, an unpaid booking may be cancelled without additional costs by using the self-services of Eräluvat online shop. A booking that has been paid for cannot be cancelled as a self-service in Eräluvat online shop. 

A booking can also be cancelled by e-mail or by calling a Metsähallitus Customer Service point during the opening hours. If the customer cancels the booking on or before the due date (30 days) of the payment , the customer has the right to a refund of any payment they have made, reduced by a handling fee (EUR 13, incl. VAT). 

The cancellation will be regarded as having taken place at the time when information of the cancellation has reached Metsähallitus. A cancellation made by e-mail will be regarded as having been received when the message is available to Metsähallitus during the opening hours of a customer service point in a receiving device or information system, enabling its processing. If the electronic message has been received by Metsähallitus Customer Service after opening hours, the cancellation will be regarded as having been received on the next working day of the Customer Service.

Cancellations after the due date

A booking can be cancelled by e-mail or by calling a Metsähallitus Customer Service point during the opening hours. If the customer cancels the booking after the due date, the customer's payment will only be refunded in cases of a force majeure (sudden illness, accident or death of the customer or their family member). In case of an illness or an accident, a medical certificate must be sent within 14 days of the cancellation to the address indicated by Metsähallitus Customer Service. In force majeure cases, the full price of the booking paid by the customer will be refunded, reduced by a handling fee (EUR 13 including VAT). No refunds of less than EUR 20 (including VAT) will be made.

If a booking is cancelled due to the reasons listed above during the period for which the property has been booked, the booking fee will not be refunded. 

7. Metsähallitus' right to cancel a booking

Metsähallitus may cancel the booking in case of a force majeure. In this case, the customer will receive a full refund of the booking fee. However, any other costs incurred by the customer due to the cancelled booking contract will not be reimbursed. Metsähallitus has the right to cancel the booking if the customer has not paid their booking invoice by the due date. The customer must nevertheless pay the booking invoice in full. 

Metsähallitus reserves the right to cancel a customer's booking if the customer in question has, when making previous bookings, not complied with the instructions for staying at the rental properties, or otherwise violated the contract on the use of rental properties.

8. Keys

The customer will collect the key against the payment receipt from the designated location. The customer will return the key to the hut or other rental property they have booked immediately at the close of the booking period, and at wilderness sites, no later than one week after the booking period has ended, following the instructions given to them. A fee of EUR 100 (including VAT) will be charged for failure to return the key. A fee of five euros (EUR 5 including VAT) will be charged for sending the key to the customer in connection with the booking. A fee of ten euros (EUR 10 including VAT) will be charged for sending the key afterwards. Keys may only be sent to addresses in Finland.

9. Staying at the rental property

During the booking period, the customer has the right to use the equipment of the hut or sauna they have booked as well as the beds specified in their reservation, or the right to use any other facilities they have booked. The customer must bring a receipt of the payment and the booking confirmation to prove that they have made and paid for the booking. The customer must be prepared to show the booking confirmation and receipt to Metsähallitus staff or supervisory authorities. 

In shared huts, consideration must be shown towards other users, and silence must be observed between 23:00 and 6:00. The customer is responsible for keeping the hut and its outside areas tidy for their part. Smoking and disruptive alcohol use at rental properties are prohibited. Each rental property has its specific rules regarding pets.

10. Hunting and fishing permits

Booking a reservable or rental hut or other facilities does not alone entitle the customer to hunt or fish within any hunting or fishing permit area of Metsähallitus at or in the vicinity of the rental property. Hunting and/or fishing permits required in Metsähallitus' areas must ALWAYS be purchased separately, for example in Eräluvat online shop. 

11. Liability for damage

The customer will be liable to compensate Metsähallitus for any damage they have caused to the hut or the facilities, its movable property or outside areas, as well as losses incurred by Metsähallitus from any damage sustained by other hikers or their inability to use the service.

12. Comments and complaints

Any comments and complaints should always be made directly to Metsähallitus without delay. If this is not possible, no satisfactory solution can be found, or the matter involves a claim for compensation, the complaint should be sent to the following address in writing within one month of the ending of the booking period: Metsähallitus, Customer feedback, P.O. Box 94, FI-01301 Vantaa. Metsähallitus reserves a period of one month to process the feedback. 

13. Disputes and their resolution

An effort will be made to resolve any disputes between the parties concerning the contract by means of negotiations. If the customer and Metsähallitus cannot reach an understanding, the customer may contact the Consumer Advisory Services (www.kuluttajeuvonta.fi).  Should they wish, the customer may refer the dispute to the Consumer Disputes Board. Ultimately, disputes concerning the contract will be resolved by Eastern Uusimaa District Court.

14. Other points

A certain accommodation capacity expressed as the number of beds that may not be exceeded is given for the huts on the website or otherwise. Metsähallitus is not liable to compensate the customer for any damage or expenses caused by natural conditions such as insects, voles and mice or unexpected weather conditions.

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